Grace Bay Club

We haven’t even left yet, but I’m already giving Grace Bay Club a 5-star review because I’m confident I’ll feel the same way when we leave in three days, and we’ll definitely be back next year! My husband and I came here to celebrate my 30th birthday, our 1-year wedding anniversary, and our babymoon, a 3-in-1 celebration, and Grace Bay Club has made it so special from the moment we arrived. From the personal concierge service (you can text them at any time) to the incredibly spacious Estate Junior Residence (which was spotless!), every detail of our stay has been amazing. We especially appreciated the thoughtful design of the resort, plenty of families with kids, but also an adults-only section that stayed peaceful and very quiet throughout our visit. It’s exciting to know we can return with our little one in the future and that there will be plenty for them to enjoy! Every single staff member we encountered went out of their way to make us feel welcome, always greeting us warmly throughout the day. We also have to give a special shoutout to the sweet gentleman who cares for the four gorgeous resort cats (Charlie, Diana, Elizabeth and Margaret). He told us how they were rescued and adopted by Grace Bay Club after being abandoned and scheduled to be put down. It’s such a heartwarming story, and I love that the resort gave them a second chance at life. I pray they’re still here when we return!! Thank you, Grace Bay Club, for being such a perfect escape from the cold…. We’re already so looking forward to coming back! And next time, we’re bringing our entire families so they can experience it too!

WE had an amazing experience at GBC! The people were fabulous. The room was gorgeous and the food was excellent. Many thanks goes out to our concierge team, Patrick and Tiffany. Kudos to Franklyn for managing a sticky situation. The fun trophies go to Amanda, Sweet Fred and Melissa as well as the sweet girl who waited on us at the Infiniti bar twice and shame on us, we did not get her name, but her smile is oh so memorable!! If you need a car and driver to take you dinner or provide airport service,ask for Demon from Island Buzz. He was on time and delightful.

What an amazing overall stay - my husband and I have visited Turkes and Caicos over six time and this visit was by far the best! From the Birthday treat in room for my Husband’s birthday to every meal and interaction with the Team! Kudos and we are looking forward to our next visit!

Just arrived back home from a very relaxing, beautiful vacation in Turks and Caicos. We stayed in the Hotel area of the club which can definitely use some refurbishing and updating. It was somewhat disappointing in comparison to the other buildings that we stayed at previously on property. However after sharing our concerns with the manager Rohan he went out of his way to improve our stay and our room. Thank you Rohan because you completely turned our trip around so quickly. Thanks to you and our concierge team (Trey, Antonio, & Ramsey)things were taken care of and significantly improved. It should also be noted that the hotel area has no elevator and the stairs are pretty arduous if this is an issue. Be warned that you may want to address that if you are making a reservation and have any issues. Two of the most pleasurable aspects of our stay was Tennis 🎾 and the 🏖️ beach 🏝️ My daughter is an avid Tennis player and played 8 days straight with a wonderful Tennis pro that we were lucky enough to work with named Matus. He was knowledgeable and patient. He was truly such a pleasure to to deal with. He not only went out of his way to help my daughter improve her game while she was there he also went above and beyond by giving her tips to go home with and following up with them after we left. Truly a pro at what he does. We were lucky to work with him in such a steady way. Something that needs to be noted for other tennis enthusiasts is that when we had arrived we had no tennis lessons set because on two separate occasions when we called we were told by two very unhelpful and unknowledgeable ladies on the phone that there was nothing available in tennis. We brought our rackets hoping that there would be a cancellation only to find out that these women gave us very poor information. So when making tennis reservations, you may want to speak to a manager. That is not usually the case for other things at Grace Bay most people are very helpful and knowledgeable. In this case with two different people if you really want to book tennis don’t take no for an answer. We also found out once we arrived that they have other instructors that come from other properties. We were never informed about that. We were not given any other choices or alternatives. I’m glad we pushed and asked when we arrived and had a completely different outcome. Not having Matus would have completely changed my daughter’s whole vacation. Last …and I save the best for last… the beach and the pool. Turks is rivaled only by Anguilla in Cap Jaluca as far as beaches go and the rival is neck and neck for the best beaches and water. Soft sand clear water. However, Turks takes the win for best in my heart because the men that work the beach are hands down some of the kindest most wonderful people that we have ever had the pleasure of befriending. We have been coming to Grace bay for many years with a long break after the pandemic however it felt like coming home to see these wonderful men

We just spent 9 incredible days at the Grace Bay Club. We’ve visited many times and always a wonderful stay but we all agreed this was our best trip yet. Our concierge team of Bruce and Narvy was a huge reason why. They were friendly, responsive and constantly focused on making certain our vacation was great fun and worry free. Mission accomplished! Thank you Bruce and Narvy for making this our best vacation ever! We’ll be back next year!!

I booked this resort as a dream vacation for my 65th birthday. The concierge idea attracted me as a solo traveler. My room had a fabulous view of the ocean and sunsets. The beach and water were amazing! The service was lacking, especially in the main restaurant/bar/beach (unless you tipped heavily with cash). And, after checking in my concierges disappeared for a few days. (I was given a store bought cake which was nice but couldn't refrigerate it.) They were responsive upon request yet very busy. I was frequently ignored and left at terrible tables by servers. I was also asked for tips at breakfast which was included in the service fee. The food selection was poor and expensive. (Taco restaurant was closed.) I was told by one of the beach employees, who was drunk, to pick up my snorkel boat at the front desk, causing me to run back and forth on the hot sand and almost missed my boat. Very little snorkel equipment as guests had not returned their gear. Room curtains broke and weren't fixed and there were stains on the carpet. Room was not clean upon arrival but I was given a meal at the Grill. (I booked via AmEx hoping for an upgrade, but did not get one.) I did appreciate that a taxi was ordered for the trip home. Breakfast was amazing but overall, this was an expensive trip for the quality of the service/stay.